How to delete your Puente account
Puente (the «Puente» app, from school to home in pictograms) is a free tool for special education schools. You can ask us at any time to delete your account and your data. It is free and you do not need to give a reason.
If you are a family member
- Sign in to Puente with your email (you will get a code).
- In your family space, tap «Pedir la baja y borrar mis datos» (Leave and delete my data) and confirm. The family space is in Spanish for now.
If you want a copy first, tap «Descargar mis datos» (Download my data).
If you are a teacher or school leader
Email soporte@puentepictos.app from the same address you sign in with and we will delete your account. Your school's leadership can also deactivate your account in Puente (you lose access right away); to have your data deleted as well, send us the email.
If you cannot sign in
Email soporte@puentepictos.app from your account's address, with the subject «Baja de mi cuenta de Puente» (delete my Puente account). We reply within the deadlines of Argentina's Law 25.326 (5 business days for deletion).
What is deleted
- Family: your contact details in the student profiles, your chat question history, your links to students, sessions, codes and invitations. If you have no other student in Puente, your account too.
- Teacher: your account (name, email, school and role) and your sessions. The records you entered about your students belong to the school and stay there for the rest of the team.
- Student: when the school removes a student, their profile, published days, reports, documents and history are deleted.
What is kept, and for how long
- The access log (security) records that an account was deleted, with no readable names or emails (the email is irreversibly encrypted and the network address truncated), for up to 365 days.
- Educational records about a student belong to the school and are managed by it; if the family asks for the student to leave, they are deleted.
More detail in the privacy policy. · Back to Puente